PJ Points Terms & Conditions

Last updated: 19th October 2026

PJ Points is Pole Junkie’s customer loyalty programme. These terms explain how you can earn points, redeem rewards and access membership benefits. They apply alongside our general Terms & Conditions and Privacy Policy.

1. Joining PJ Points

Joining PJ Points is free. Create a Pole Junkie customer account to participate and access your points and rewards through the loyalty hub.

Please use the same email address for your account, purchases and qualifying activities so that points can be linked correctly.

2. Earning points

You can earn PJ Points through qualifying purchases and activities, including reviews, referrals and selected promotions. Current earning opportunities and point values are displayed on our PJ Points page and in the loyalty hub.

Multiplier events apply only during the advertised promotional period and are subject to the conditions stated for that event.

Delivery charges, taxes, gift cards and discounts will not contribute towards PJ Points earnings. 

If your order is placed in a currency other than GBP,  your points will still be calculated on the GBP value of the order. 

3. Review rewards

To earn review points, your review must describe your genuine experience with the item and meet the requirements below.

Written reviews

- Must include at least one complete sentence describing the item’s fit and/or quality.
- Must provide useful detail. Short or non-descriptive comments such as “Love it” or “Great product” do not qualify.

Photo and video reviews

- Must clearly show the item being reviewed.
- Must be in focus and sufficiently well lit for customers to see the item clearly.
- Must not show exposed nipples or an uncovered crotch.
- Must be your own original content. Brand images, screenshots and content copied from other people do not qualify.

All reviews

- Must relate to the item being reviewed.
- Must not contain spam, abusive content or personal information.
- Must not duplicate a previous submission or reuse the same content to claim additional points.
- Qualify for points regardless of whether the feedback is positive or negative, provided these requirements are met.

You can earn points for a maximum of three written reviews, one photo review and one video review per calendar month. Additional reviews are welcome but will not earn further points that month.

Reviews are checked against these requirements before review points are awarded. A submission that does not meet the relevant requirements will not qualify for those points and point may be subsequently removed from your account.

Points will appear in your PJ Points account as soon as your review has been published (usually immediately).

4. Referrals and birthday points

Share your personal referral link using the loyalty hub. Your friend receives the advertised referral offer, and you receive 500 PJ Points when they place a qualifying order using that offer.

Self-referrals, duplicate accounts and fraudulent referrals do not qualify. If your referral is suspected to be fraudulent, we reserve the right to remove the points from your account. 

Your referred friend must be a new customer to PoleJunkie, there is no minimum purchase amount required for their first order. As soon as they place their order, your points will be credited to your accoun.

To receive birthday points, add your birthday in the loyalty hub. Members can receive 150 birthday points once each year.

Your birthday must be registered at least 30 days before your birthday to be eligible for points.

5. Membership tiers

PJ Points has four membership tiers: Chrome, Brass, Titanium Gold and VIP.

Tier qualification is based on qualifying points earned during the calendar year, from 1 January to 31 December. For 2026, qualifying points earned from 1 January count towards your tier. Tier status' earned in 2026 will remain in place throughout 2027. Tiers will then be reassessed based on point earnings during 2027 for 2028.

Current thresholds and benefits are displayed on the PJ Points page. Qualifying earning activities include purchases, referrals, reviews and multiplier promotions.

Redeeming points does not affect tier progress.

Tier vouchers, milestone gifts and annual VIP gifts are separate benefits. Any claim instructions, eligibility conditions and deadlines will be provided with the reward. Product gifts are subject to availability.

6. Redeeming points and rewards

Available rewards and their points requirements are displayed in the loyalty hub. You must have enough points in your account to redeem your chosen reward.

PJ Points reward codes cannot be combined with other discount codes or offers. Any minimum spend, product exclusions or expiry date will be displayed before redemption or when the reward is issued.

Points have no cash value and cannot be exchanged for cash.

Points are rewards are not tranferrable, unused points and reward codes will expire within 6 month. In order to stop points from expiring, your must perform an action to take part in the PJ Points program - place an order, redeem a reward or earn points.

If you redeem a reward by mistake, contact our customer service team and we can refund the points back to your account. 

7. Returns, refunds and cancellations

Points earned on items that are returned, refunded or cancelled will be deducted from your account. For partial refunds, the adjustment will relate to the refunded items.

Reward codes and vouchers used on a returned or cancelled purchase are not automatically refunded. If you would like the points put back on your account, please contact customer service at hello@polejunkie.com

Your usual rights to return items and your statutory consumer rights are unaffected by membership of PJ Points.

8. Points expiry

Your points will expire after 6 months without points activity. We will send a reminder to your registered email address 30 days before expiry.

In order to stop points from expiring, your must perform an action to take part in the PJ Points program - place an order, redeem a reward or earn points.

9. Errors and misuse

If points or rewards appear to be missing or incorrect, please contact hello@polejunkie.com so we can investigate.

We may correct points awarded in error or remove points and rewards obtained through fraudulent activity, duplicate accounts or other misuse of the programme. Where account restrictions are necessary, we will explain the reason and provide an opportunity to contact us about the decision.

10. Changes to PJ Points

We may update PJ Points to reflect changes to our products, services, systems or legal obligations.

We will give reasonable advance notice of material changes that disadvantage members, including changes to earning rates, redemption values, expiry rules or tier benefits. We will explain when changes take effect and how existing points and rewards will be treated.

If the programme closes, we will give advance notice and a reasonable opportunity to redeem outstanding points.

11. Personal information and contact

Personal information used to administer PJ Points is handled in accordance with our Privacy Policy.

For questions about your membership, points or rewards, contact hello@polejunkie.com