YES! You must try your polewear on with briefs or knickers on underneath. For hygeine purposes, we cannot accept return items that have been tried on without underwear.

We accept payment via all major credit and debit cards as well as Apple Pay, PayPal, and Google Pay.

If you have any issues with your order please contact us before opening a PayPal case or chargeback as this can delay your refund by up to 90 days.

Order placed before 2pm will be dispatched on the same working day. Orders placed after 2pm will be dispatched on the next working day.

We offer a range of shipping options worldwide including express shipping if you need your order more quickly.

You can check your delivery options and prices for your specific location on our delivery information page.

If you find yourself with an unwanted product, you have 14 days from the delivery date of your Pole Junkie order to initiate a return.

Make sure it's returned in its original condition. When trying on shorts, please wear underwear underneath. Please ensure return items are free of any marks from makeup, fake tan, or deodorant. Marked or damaged items will not be refunded.

Just a heads-up, you'll need to cover the cost of return postage yourself.

Exchanges are available to EU residents and will be posted free of charge. You can read more about our returns here.

Please submit your return request via our online returns portal.