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Frequently asked questions

How Can We Help?

Tracking your order has never been simpler and there is no need to contact us.

Follow this link to track your order

You'll need your email address used to place the order, as well as your order confirmation number which you will have received from us in your order confirmation email. 

Alternatively, you may use the tracking number provided in your shipping confirmation email. 

If you are unable to track your order, please contact our customer services team here

All orders placed via eu.polejunkie.com are shipped from our EU warehouse located in Diemen, Netherlands. 

As this is based in the EU, you will not be liable to pay any taxes on your order :)

If you wish to have your order delivered to a PO Box, please select Global Mail as your shipping method. Parcels sent with a courier service (DPD & DHL) must be signed for so must be delivered to a residential address or place of work.

If you're delivering to a place of work, please ensure the company name is included in the delivery address.

Yes we ship worldwide. All shipping information for your country of residence can be found here.

Have you tracked your order? 

You will find your tracking number in your shipping confirmation email, or you can track it yourself here. Please check this regularly once your parcel is on it's way to you, we will also update you with notifications by email. 

If you do not receive any tracking notifications, please make sure to check your spam. 

If your parcel has exceeded the delivery aim and there has been no update on the tracking portal for your chosen delivery courier, please contact us within 7 working days using this form.

In the case that your order cannot be delivered and is returned to us by the courier, we will contact you as soon as we receive your order back at our warehouse to arrange your redelivery for an additional postage fee. Any return fees passed on by the courier will also be liable to be paid. Please note that Pole Junkie does not make any profit from these fees and these are applied directly by the courier. In the event that you would prefer a refund for your order, we can process this as soon as your order arrives back at our warehouse. Refunds will be processed minus the original shipping fee and any return to sender fees applied by the courier. If your order had free shipping applied, the shipping costs paid by Pole Junkie will be deducted from the refund.

Please note that if the return to sender is due to an error made by the courier, you will not be liable for any additional charges and we will reship your items free of charge. 

We are happy to accept returns within 30 days of receiving your item via our returns portal in the following circumstances:

  • The item has been purchased via eu.polejunkie.com
  • The item is returned in its original condition, unworn with tags ( where applicable)
  • The item is safely packed to avoid damage in transit and contains a completed returns form

Returns address: Pole Junkie Returns, Verrijn Stuartweg 22b, Diemen, 1112 AX, Netherlands

Please note - if you return your item and the above conditions are not met, we will be unable to offer you a full refund.

Pole Junkie does not offer exchanges, only store credit or refund.

If you would like to exchange for another item, we offer 5% extra store credit. If this option is selected, you will receive an electronic gift card once your return has been processed at our warehouse. 

If you want to receive the same item in a different size, you must place a new order. In the event that you received a discount on your initial order and want to reorder the same product, in the same colour but in another size, we invite you to contact customer services once your new order has been confirmed.

We will then refund you the difference so that you pay for the same item at the same price. Please note the extra 5% store credit will be deducted from this. Shipping costs remain your responsibility and the second order must be placed within 30 days of your original purchase date.

Our returns portal can be found here

  • Enter your order number (this can be found on your order confirmation email) and email address used to place the order
  • Select the item(s) you wish to return
  • Select if you would like to receive store credit or your original payment method. We offer 5% extra store credit value for returned goods.
  • Shipping method - you can opt to 
    • Drop off at our Netherlands warehouse (free)
    • Use your own courier (rate varies and depends on your choice)
    • Choose from our carrier accounts & drop off at local drop shop (rate varies) 
      • UPS label. You will be directed to payment gateway and once you make payment for your label, it will be sent to your provided email address. 
      • Fedex label. You will be directed to a payment gateway and once you make payment for the label, it will be sent to your provided email address. 
  • Package your items and add a note of your name and order number.

Your items must be sent back to: 

Pole Junkie, Verrijn Stuartweg 22B, 1112AX Diemen, Netherlands

If you have requested 'refund to original payment method' you will receive an email confirmation stating we have received your items and that we have processed your refund. Your refund will be to the same account from which you paid and may take 3-5 working days to appear in your account, depending on your bank. 

If you have selected store credit, you will receive an e-gift card in your inbox once we have processed your return. 

If you have changed your mind about an item, we unfortunately do not offer free returns.

In the unlikely event that there is a problem with your order, please use our returns portal and select the issue that has arisen. 

You will be asked to upload photographic evidence. A member of our team will review this and be in touch within 2 working days to let you know how to proceed.

We may not require the item back, so do not ship it until we send instructions or a free shipping label. If you choose to mail the items back via your own shipping method, we are not able to cover that. 

You will need to use the returns portal separately for each order. Only one shipping label needs to be paid for, please select 'mail' for the second and package items together.

If you think you have forgotten to include your returns form, please contact us using this form with the following information: 

  • name
  • order number
  • order date
  • a list of the items you have returned
Our returns team will do their best to match your information with your return.

We aim to process all returns within 3 working days of the return arriving at our warehouse. When your return is processed you will receive confirmation via email. Please allow for additional processing time at peak times.

Please note, funds may take up to 10 working days to appear in your account depending on your bank.

In the unlikely event that there is a problem with your order, please use our returns portal and select the issue that has arisen. You will be asked to upload photographic evidence. A member of our team will review this and be in touch within 2 working days to let you know how to proceed.

We may not require the item back, so do not ship it until we send instructions or a free shipping label. If you choose to mail the items back via your own shipping method, we are not able to cover that. 

Within 1 hour of placing your order, you can edit or cancel it by yourself. Please login to your account and click edit/cancel and follow instructions. 

After this time period, we cannot guarantee that we will be able to change any orders due to the quick processing time of our fulfilment team. Please contact us using this form as soon as possible with your order number and requested amends and we will do our best to help you.

We are unable to offer this option during busy periods (e.g. Black Friday) so please double check all information before confirming your order.

In the unlikely event that there is a problem with your order, please use our returns portal and select the issue that has arisen. You will be asked to upload photographic evidence. A member of our team will review this and be in touch within 2 working days to let you know how to proceed.

We may not require the item back, so do not ship it until we send instructions or a free shipping label. If you choose to mail the items back via your own shipping method, we are not able to cover that. 

We aim to dispatch all orders placed before 2pm CET Monday - Friday on the same day. Orders placed after this time will be dispatched the following working day. 

Orders placed after 2pm on Friday will be dispatched the following Monday.

No orders are processed at weekends or on Public Holidays.

Please note, if you have purchased during sale events, it may take our fulfilment team longer to dispatch your order. 


To make giving the gift of polewear as easy as possible, our Gift Cards are electronic. Gift cards are sent to your email address as soon as your payment in processed. Check your junk folder as it may be hiding ;)

To spend their PJ funds, your recipient just needs the 16 digit gift code enclosed in this email so you can either:

  • download one of our Pole Junkie gift voucher certificates here.
  • send your loved one the code in any way you see fit - on their birthday card, via email, etc
All gift vouchers are valid for 12 months from the date of purchase. 

No - we stock brands from all over the world and some are sized differently from others. 

Check out the size chart on each product page. You will find UK/EU/US sizing along with measurements to help you find the perfect fit. Where we feel an item comes up smaller/larger, we have added a sizing tip in the product description.

Still not sure? Please contact us here and a member of our team will be happy to help you with sizing advice.

If an item is out of stock, you can sign up for restock notifications on the product page. Just enter your preferred size, your email address and click "Notify Me". You will be automatically notified as soon as the product is restocked in your size.

To keep your new pole wear looking its best, make sure you follow the care instructions. You will find these on the label and/or in the product description. 

Unfortunately you can only use one promotional code per order. However, you can use a promo code & pay using a gift card.


Yes of course! 

If you paid for your whole order with a Gift Card, then the refund will be re-credited to the same Gift Card and you can use the same voucher code when you place your next order with us.

If you paid with a combination of payment card and Gift Card, we will refund your debit/credit card first, with the remained credited to your original gift card code.

Gift cards purchased from our site expire 12 months from the date of purchase.